The Xfinity Internet Security bot notification tool looks for patterns coming from your home network that match our infection libraries. If we suspect that a device on your home network is infected, we will send you an alert via email and via a browser notification. You can then run through the steps below to remove the infection from your devices.
Additional information on bots, viruses, and malware can be found on our Threats and Prevention page.
These tools are more effective against specific malware infections. We suggest running these tools until you receive confirmation that your system is no longer infected:
Following successful removal of the infection, please consider changing all of your passwords, since they may have been compromised.
Outdated Java and Adobe Flash versions are particularly vulnerable to virus infections.
Also, make sure your computer has the latest version of Operating System (OS). If you haven't updated your computer in a while, please do so now:
When your computer has been compromised, your identity may also be at risk. Identity Guard detects whether your credit cards, bank account numbers, or Social Security number are at risk for identity theft. It monitors your personal information and helps you detect any fraudulent activity. Click here to get free basic- or paid premium identity theft protection.