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Bot Detection and Removal

Detection, notification, and prevention against malicious software.
Have you noticed any suspicious email account activity, unusual error messages, or unfamiliar browsers? Your computer may be infected by a "bot," malicious software that secretly uses your computer to send spam, host phishing sites, and steal your personal information.

How our proactive bot notification works

The Xfinity Internet Security bot notification tool looks for patterns coming from your home network that match our infection libraries. If we suspect that a device on your home network is infected, we will send you an alert via email and via a browser notification. You can then run through the steps below to remove the infection from your devices.

Additional information on bots, viruses, and malware can be found on our Threats and Prevention page.


How to remove malicious software and protect your computer


Step 1 - Run an online anti-malware tool

These tools are more effective against specific malware infections. We suggest running these tools until you receive confirmation that your system is no longer infected:

Following successful removal of the infection, please consider changing all of your passwords, since they may have been compromised.


Step 2 - Download free Norton Security software

As with other software, ensure that your security software is also up-to-date. If you haven't downloaded the top-rated Norton Security Suite, which is free to Xfinity Internet customers, click here to download now. Mac users click here.


Step 3 - Update your software, browsers, and operating system

Outdated Java and Adobe Flash versions are particularly vulnerable to virus infections.

Also, make sure your computer has the latest version of Operating System (OS). If you haven't updated your computer in a while, please do so now:


Step 4 - Enroll in Identity Guard to proactively help protect your identity

When your computer has been compromised, your identity may also be at risk. Identity Guard detects whether your credit cards, bank account numbers, or Social Security number are at risk for identity theft. It monitors your personal information and helps you detect any fraudulent activity. Click here to get free basic- or paid premium identity theft protection.